How May I Serve You? video Known as Floragatan 13 (for

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How May I Serve You? video Known as Floragatan 13 (forHow May I Serve You is a collection of live chat conversations with Saadia Abbasi and Malik Ayaz, two customer service agents based in Pakistan and outsourced by UK companies. It brings physicality to what we all experience during online interactions, putting participants in the position of the other and emphasizing the human and social elements of digital engagement. The discussions range from the structure of call centres and cubicles to online